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You’ve probably heard how appointment reminders can help you streamline your business and save loads of time – whether you’re a lawyer, realtor, hairdresser, or anyone else who relies on scheduled meetings. Text reminders & especially these appointment reminder tips can drastically reduce the number of latecomers and no-shows to meetings. They can help avoid last-minute cancellations and reschedulings. And they can improve your client relationships.
But knowing the benefits of text reminders doesn’t mean you’ll automatically make the most of them. Plenty of people try using appointment reminders only to feel like it doesn’t make much of a difference. But the problem isn’t in the reminders. It’s in how they’re being implemented.
So, if you want to maximize the effectiveness of text reminders for your business, keep in mind the following four appointment reminder tips. They’ll ensure that you really do experience all the great benefits that text reminders offer…
When clients schedule their next appointment in the office, it can be weeks or months away. By the time the meeting rolls around, there’s a good chance it won’t be at the front of their mind. This is one of the most common reasons for missing appointments. They had every intention of putting it on the calendar but simply forgot. And by the time they remember, the meeting has already come and gone.
That’s why it’s a good idea to send a text reminder out a week or so before the appointment. This way they’ll be reminded that it’s right around the corner. And it will give them an opportunity to cancel if something else has come up in the meantime. Then, send out another text reminder the day before the meeting. By sending reminders out early and often, you’ll ensure fewer late starts and no-shows.
If you have a cancellation policy, send out a text reminder before those fees kick in. For example, if you require that clients cancel or reschedule at least 24 hours before the appointment send out a reminder the day before, reminding them of the appointment and policy. That way, they’ll have plenty of time to call in and make any necessary changes. It takes almost no effort, but it will save you time and your client’s money. You can be they’ll thank you for the courtesy.
When getting started with text reminders, you may be tempted to set them up, leave them, and trust that they’ll work as hoped. But getting things just right may take some experimentation. Too many reminders will leave your clients feeling overwhelmed and frustrated. Too few may not result in the impact you want. So, start with 2 or 3 and evaluate how it’s going every couple of weeks. Then, make adjustments as needed.
Every business has its own unique voice – including yours! So, make sure to incorporate some of that uniqueness with your texts. Depending on your industry, you may even want to throw in an emoji or two to really capture your clients’ attention or drive a point home. Don’t just use these automated texts as pragmatic reminders. Let them help you build deeper connections with your customers!
Are you ready to discover the power of text reminders to cut down on latecomers, reduce no-shows, and build stronger client relationships? If so, Unlimited Reminders can help. Contact us today at 855-533-1414 and we’ll get you set up so that you can begin taking advantage of automated reminders and putting the above appointment reminder tips to good use!