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Top 5 Things to Look For in a Healthcare Appointment Reminder Software

Top 5 Things to Look for in a Healthcare Appointment Reminder Software

According to a medical survey, 88% of healthcare services reported that they use appointment reminder apps. From increasing the number of patients you see to optimizing revenue, the benefits of appointment reminder systems speak for themselves. However, not all systems are created equally; when deciding on the right software for your business, you need to go with a reputable source that can guarantee results. Here are the top five benefits you need to look for when deciding on healthcare appointment reminder software. 

Reminds Patients of Appointments

Sometimes, things just happen. People can have busy weeks and completely forget about their appointments, or they might forget they’re not supposed to eat before an appointment and be forced to reschedule. But just because things happen doesn’t mean your business has to suffer as a result.

The central benefit to appointment reminder apps is in the name: They keep your clients up to date about their appointments. Patient appointment reminder systems do more than inform the patient of their appointment time; they can be customized to include important details, such as things the patient should bring with them or any medical practices they should take beforehand. This reduces the odds of a patient having to reschedule because they failed to comply with specific dietary or medication restrictions or because they forgot to bring the proper identification.

One of the great things about reminders is that they can be tailored to your patients’ needs. Some may prefer text messages, while others favor email reminders. The right appointment reminder software will be able to work in real time across different platforms.

Reduce No-Shows

No matter the reason behind a no-show, it negatively affects the healthcare system. That time slot could have gone to another patient who needed it, and the staff now has to figure out what happened and handle the rescheduling efforts. 

Automated appointment reminders ensure patients don’t forget about their appointments or accidentally schedule something else at the same time, which consequently reduces the chances of a no-show or last-minute cancellation. Appointment reminder software often includes a cancellation option, so you can quickly give that appointment time to a waiting patient instead of letting it go to waste. 

Limiting the number of no-shows helps your clients and increases your revenue. According to a study conducted at a dental office, the use of appointment reminder texts reduced the no-show rate by about 23%, which saved the practice over $30,000. Even if you require clients to pay for missed appointments, being able to quickly transfer that time slot to someone else is a great way to optimize your revenue.

Better Customer Service

Most people don’t have the time to answer a phone call, especially during business hours; that’s why more and more people are relying on messaging for their communication needs. That’s where SMS appointment reminders come in. Good customer service is key to converting new patients into repeat ones. Doctor appointment reminders help you increase your patient engagement by giving clients the chance to be active in the appointment process, making the relationship between healthcare providers and patients more personal. 

Appointment reminder apps also improve your customer relations by mitigating issues that might lead to bad reviews. For example, there’s nothing more frustrating for a patient than having to wait over an hour for their appointment; unfortunately, sometimes the office gets backlogged, and there’s not much you can do about it. What you can do is let patients know about any potential delays, which saves them precious time. 

The best appointment software features all-in-one functions that let your patients execute a variety of actions. Patients can schedule follow-ups, book appointments, cancel and explain missed appointments. Some software even lets clients submit their credit card information, facilitating the payment process on both ends. Appointment reminders don’t just make your customers happier — they help with your reputation, which leads to more clients. 

Time and Resources 

Automation can’t replace good old-fashioned human labor, but that doesn’t mean it can’t help make things a bit easier for your staff. If you streamline all your appointment information to one device, as opposed to having staff members manage multiple phone calls, you’ll increase efficiency while reducing the chances of a mistake. Better yet, the right appointment reminder system can greatly increase your workflow. Taking care of schedule needs means your staff is left free to complete other projects. 

Automated appointment reminders also save resources. If businesses can’t adequately allocate scheduling tasks among the staff, they’re forced to hire a separate employee to handle the management of upcoming appointments. Software is less expensive than an additional staff member, and the funds you save can be used for another part of your business. 

The increased functionality that comes with appointment scheduling software also helps with reputation management. An automated scheduler leaves staff free to focus on patients face-to-face, which means improved customer service. Ultimately, everybody benefits: The business saves valuable resources, the staff saves time and patients get a better experience. 

Environmentally Friendly

Every year, healthcare facilities use about two billion pounds of paper. As healthcare organizations continue to identify ways to lessen the use of paper, it’s becoming increasingly important to utilize technology in lieu of traditional paper methods.

Email or text reminders often give patients the opportunity to fill out information electronically, eliminating the need for unnecessary physical paperwork. An automated process also means staff doesn’t have to fill out paperwork when something goes wrong, such as when a patient doesn’t show up. Many facilities link the software to Google Calendars, where they can efficiently manage appointment information. Finally, converting to electronic practices saves on the gas emissions that would otherwise be released by the paper delivery trucks. 

Going green also helps your reputation. People like to support businesses that contribute to good causes, and helping the environment is one of the best causes out there. 

Unlimited Reminders

Now that you know the benefits of automated appointment reminders, it’s time to find the right software for your needs. Unlimited Reminders is an automated appointment reminder software built for the healthcare industry, as well as other industries such as real estate, education and legal services. It integrates seamlessly into practice management software you might already be using, such as Medisoft and Lytec, and includes a number of amenities:

  • Unlimited messages and Instant reminders
  • Encrypted and HIPAA-compliant 
  • Personalized dashboard and customized content

With our system, clients can easily manage their appointments, ask questions and upload files. You don’t have to take our word for it — our statistics speak for themselves. After working with our appointment reminder software, businesses reported:

  • 90% reduced no-shows
  • 85% saved time
  • 92% improved client satisfaction
  • 80% profit increase

Pricing is set at a flat rate of $95 per month and allows for unlimited automated appointment reminders. New clients have access to a 30-day free trial period, which gives you the chance to test out the software and witness firsthand how it enhances your business, Automate your appointment reminders with Unlimited Reminders and start reaping the benefits now!